Terms & Conditions

Welcome to our shop! Please read the following Terms & Conditions carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

 Ordering & Payment

  • All prices are listed in USD.
  • Payments are securely processed through our selected payment gateway(s). We do not store any payment information on our servers.
  • Once an order is placed, it cannot be modified or canceled. Please double-check your cart and shipping information before checkout.

 Shipping

  • We currently ship anywhere within the United States.
  • Orders are typically processed within 3–5 business days. During high-volume times (such as holidays or large events), processing may take slightly longer.
  • Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.
  • Once shipped, tracking information will be provided. We are not responsible for delays caused by the postal carrier or for lost packages once in transit.
  • If a package is marked as delivered but not received, please contact your local carrier directly.

 Returns & Exchanges

  • We do not accept returns or exchanges at this time.
    Please shop mindfully and read all product descriptions carefully before purchasing.
  • If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery with photos and a description of the issue. We will review and address the situation accordingly.

 Handmade Disclaimer

  • Many of our items are handcrafted, and as such, each piece is unique. Slight variations in color, shape, size, or finish may occur from piece to piece—this is part of what makes handmade art special.
  • These variations do not constitute defects and are not grounds for return.

 Privacy & Data Security

We respect your privacy. Any personal information collected during checkout (such as name, address, and email) is used solely to fulfill your order and communicate with you about your purchase. We do not share or sell your information.

 Intellectual Property

All content, including images, product descriptions, and designs, is the property of this shop and may not be copied, reproduced, or used without written permission.

 Contact Us

If you have any questions about these Terms & Conditions, please feel free to reach out to us via our Contact page or email us at: info@crookedvineemporium.com